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2015 03 30 Listen

There’s a principle in counseling known as “active listening” whereby the counselor carefully observes the person with whom they are working, and not only listens but reflects back what the person they’re working with is saying, to confirm meaning and to ensure understanding.

This is a key tool in the Product Manager’s arsenal, as all too often we make assumptions about what someone is saying or what they are meaning, without confirming those in the moment, in the context.  And it’s usually within those assumptions that we begin to diverge from the expectations of those around us.